📦 Shipping Policy

1. Shipping Locations

We currently ship across world. We are working on expanding our delivery coverage soon!

2. Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays).

Once processed, you will receive a shipping confirmation email with a tracking number.

3. Estimated Delivery Time

Shipping Method Estimated Delivery Time

Standard Shipping 5-7 business days

Express Shipping 2-4 business days

International Shipping 10-15 business days

(Delivery times may vary due to unforeseen factors like weather, holidays, or courier delays.)

4. Shipping Charges

Free shipping on orders above $100.

Standard and Express shipping fees are calculated at checkout based on your location and package weight.

5. Order Tracking

A tracking number will be sent via email once your order is shipped.

You can also check the status of your order in the "My Orders" section on our website.

6. Shipping Restrictions

We do not ship to PO Boxes or military addresses.

Additional shipping charges may apply for remote or high-risk areas.

7. Lost or Delayed Shipments

If your order is delayed beyond the estimated timeframe, please contact us at [your support email].

If your package is lost, we will work with the courier to resolve the issue as soon as possible.

🔄 Return & Refund Policy

We want you to be completely satisfied with your purchase! If you’re not happy with your order, you can return it under the following conditions:

1. Eligibility for Returns

Returns must be requested within 7-14 days of delivery.

Items must be unused, unopened, and in their original packaging.

Products that are damaged, used, or not in their original condition will not be eligible for returns.

Some items like personal care products, cosmetics, and fragrances may not be eligible for return due to hygiene reasons.

2. Return Process

To request a return, contact us at support@ladylooks.shop with your order details and reason for return.

Our team will review your request and provide instructions for shipping the item back.

The customer is responsible for return shipping costs unless the item is damaged or incorrect.

3. Refund Policy

Once we receive and inspect the returned product, refunds will be processed within 5-7 business days.

Refunds will be credited to your original payment method.

Shipping charges are non-refundable unless the return is due to an error on our part.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.

We will arrange for a replacement or full refund at no extra cost to you.

5. Exchange Policy

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

For any further assistance, feel free to contact our customer support team:

📧 Email: support@ladylooks.shop

📍 Shop Now: www.ladylooks.shop